English
Refund & Cancellation Policy
PokePoke offers a free tier so you can evaluate the app before paying. For Pro purchases, the following policy applies. All payments are processed by Creem, our Merchant of Record, and refunds are issued through Creem.
1. 14-day refund
If you are not satisfied with PokePoke Pro, you may request a full refund within 14 days of your purchase. This applies to both monthly subscriptions and one-time lifetime purchases. No reason is required.
2. Subscription cancellation
You can cancel a monthly subscription at any time through the customer portal linked in your purchase receipt, or by emailing us. After cancellation you keep access until the end of the current billing period, and you will not be charged again. We do not prorate refunds for partial months beyond the 14-day window.
3. After 14 days
Beyond the 14-day window we generally do not offer refunds for past subscription periods or lifetime purchases, but if something isn't working or you were charged in error, contact us — we want you to be treated fairly and will review every request.
4. How to request a refund
Email [email protected] with the email address used for purchase and your order or receipt ID. We aim to respond within 2 business days.
中文
退款与取消政策
PokePoke 提供免费版,你可以在付费前充分试用。Pro 购买适用以下政策。所有付款均由我们的 Merchant of Record Creem 处理, 退款也通过 Creem 发起。
1. 14 天退款
若你对 PokePoke Pro 不满意,可在购买后 14 天内申请全额退款。按月订阅与 一次性买断均适用,无需说明理由。
2. 订阅取消
你可随时通过购买收据中的客户门户链接取消按月订阅,或发邮件给我们。取消后你仍可使用至当前 计费周期结束,且不再被扣费。超出 14 天窗口的部分月份,我们不按比例退款。
3. 超过 14 天之后
超过 14 天窗口,我们通常不对已发生的订阅周期或买断购买退款;但如果功能无法使用或存在错误 扣费,请联系我们——我们希望公平对待每一位用户,会逐一审核每个请求。
4. 如何申请退款
发邮件至 [email protected],附上购买时 使用的邮箱以及订单号或收据 ID。我们力争在 2 个工作日内回复。